Help Center

IPL stands for Intense Pulsed Light and has gained widespread popularity for the many benefits it affords the user. This modern technology aims to remove unwanted hair and believe it or not, even treats wrinkles.IPL is one such cutting-edge therapy that aims to treat wrinkles. As a non-invasive technique, it can successfully minimize wrinkles while replenishing the beauty of you skin. Multiple uses of IPL also increase collagen production in the skin, leaving you glowing from the inside out! Due to IPL's diverse range of uses and proven results, IPL is a must for anyone wanting to look and feel their best. 

Absolutely! There have been a number of extensive studies around the world which prove the safety and effectiveness of IPL for hair removal. As a result, it has become an extremely popular safe and effective method of hair removal. That said, we advise to check with your doctor first if you are taking medication that may make your skin sensitive to light.

One of the many advantages of our Handset over other types of laser treatments is that it is PAIN-FREE. Most customers explain the feeling as a warm sensation on the skin.

Is it permanent?

Our Handset offers extremely long lasting results however no form of laser or IPL hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset once a week for 8 weeks, then just once every few months for maintenance.

No, eye protection is not required while using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

Most users start to see a reduction of hair in just 3-4 treatments using our handset, with complete results after 9 treatments. However, results can vary from person to person.

We recommend using your Handset once a week for the first 8 weeks. After this period we recommend using your handset once a month, for 2 months or until satisfied. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.

Our handsets have a use-life of 500,000 flashes, which will last well over 10 years if used as directed.

Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use.

You can use your handset on your whole body, including  Brazilian and your face (just be sure to not get too close to your eyes).

Between your treatments you should only shave when required. We recommend never waxing, plucking, or epilating as these hair removal methods remove the entire root, which is critical if you wish our Handset technology to work.

Our handset is suitable for all but the darkest skin tones. Please refer to the Fitzpatrick skin type chart, which you can find here, to know if the GlowySkin Handset is suitable for your skin!

On Most! Our Handset works on both black, brown and dark blond hair. Light blond hair has a small amount of eumelanin and pheomelanin, and therefore it won't absorb IPL and laser energy. Grey and white hair don't have any of the melanin types and so won't absorb the light energy.

Although no evidence stating that IPL has negative effects on pregnant or breastfeeding women exists, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.

No, it is not advisable to use IPL over very dark freckles or moles, although light freckles are okay.

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at support@glowyskinstore.com.

Yes, we do! We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-day 100% Money-Back Guarantee. You can read more about it here.

Our handsets have been designed to be suitable for at home use, so is gentle on skin. This means that is suitable for sensitive skin types too! However, for maximum security, it is advisable to use the Handset only up to intensity level 3.

When using the handset as recommended, side effects are rare. Redness and swelling is the most common side effect from IPL, which will quickly subside after treatment.

Yes, this is completely normal. As the light energy is heating the hair, you may smell a slight burning but this just means there may be some hairs that have not been shaved. Please ensure that you have prepped the skin correctly, and that the skin is completely shaved before starting your session.

Cleaning of the handset is advised after each use. You can use an alcohol wipe, or any antibacterial product to clean down the handset and the light window after treatment. Ensure your handset is powered off, and not plugged in before doing so. You should then store the handset in a cool, dry place after use (once the handset is completely dry).

We advise that users of our handsets are 16 and older.

Yes, you should shave the desired areas before using your handset. A close to skin shave is best recommended. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be in tact for IPL to be effective. This means no waxing, plucking, threading, epilating etc.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

No. This product is a once-off purchase. There is absolutely no need for replacements or refills.

You should not IPL over tattoos. The light energy will be more attracted to the pigments in the skin, rather than the melanin in the hair which can cause a reaction in the skin and blistering. You should always go around your tattoos.

If you have recently been sun tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. The same applies for sun beds. We advise removing all artificial tan before using our handsets, as the light energy may be more attracted to the pigments in the skin, rather than the melanin in the hair. You can reapply the tan after your session once the skin has relaxed.

Our handsets have 3 modes you can use it on. Manual mode, where the handset will flash as you press the trigger button. Glide mode where it will flash, once the handset is ready, as you hold the trigger button down continuously. Auto mode, where the handset will flash on its own (when ready), without you pressing any buttons at all.

Yes, you can. This may decrease the lifetime of the handset per user. You should also always thoroughly clean the handset after each use.

Definitely! Our handsets are suitable for both men and women.

Yes! The How-To Video can be found Here.